Knowledge base

Detailed explanation

A company presentation on Info-Slovenija.si is not just a basic company entry. It is designed to provide visitors with all the important information they need in one place when choosing a provider.

Depending on the selected package, the presentation may include:

• company name,
• company description,
• description of services or activities,
• company logo,
• photo gallery,
• contact details,
• company address,
• location display on map,
• business hours,
• link to website,
• links to social media,
• contact persons,
• service area,
• additional company information.

The purpose of the presentation is to help users find answers to their questions about your company as quickly as possible and contact you in the way that suits them best.

Example from practice

A company provides electrical installation services.

A visitor can check in just a few minutes:

• what services the company provides,
• whether it operates in their area,
• what the business hours are,
• how to call,
• whether the company has a website,
• what reference photos are published.

If users quickly find all the necessary information, the likelihood of establishing contact is greater.

Expert tip

The greatest value comes from a presentation that is regularly updated. Periodically check your contact details, add new photos, and update your service descriptions. An up-to-date presentation appears more professional and instills greater confidence in visitors.

Detailed explanation

Every company has different needs. For some, a basic presentation is sufficient, while others want to offer visitors more information, photos, and contact options.

A professional listing is designed for companies that want to present their business more comprehensively and give visitors more reasons to trust them.

Depending on the package, additional options may be available, such as:

• more extensive company description,
• more photos,
• additional contact information,
• links to website,
• links to social media,
• more content for visitors,
• advanced management options.

Example from practice

Two companies operate in the same field.

The first has only basic contact details.

The second presents its services, photos of completed projects, business hours, location, website, and additional information.

Visitors will typically find it easier to evaluate the offer of the company that presents more information.

Expert tip

People find it easier to choose a company about which they receive more information. The more complete the presentation, the more trust it can inspire in potential customers.

Detailed explanation

The duration of the listing depends on the selected package and rental period. At the end of the period, the company can decide to continue using the service or to discontinue it.

We recommend long-term presence, as the company establishes itself over time as a recognizable provider online.

Example from practice

A company regularly updated its profile for several years.

Over time, it created a richer presentation, more photos, and a more comprehensive description of its activities, which allows visitors a better insight into its operations.

Expert tip

Online presence is not a one-time activity. A long-term maintained and updated profile typically brings more benefits than frequently creating new profiles.

Detailed explanation

Since company data changes over time, it is important that you can update it quickly.

After logging into your user account, you can change information as needed, such as:

• company description,
• contact details,
• photos,
• business hours,
• links,
• other information.

This way, the presentation is always up to date.

Example from practice

A company opens a new branch.

Instead of waiting for the next update, they can update the data immediately and visitors see the correct information.

Expert tip

We recommend reviewing your presentation at least a few times a year and checking whether all data is still accurate.

Detailed explanation

When you update your listing, the system processes the changes and publishes them. The purpose of this procedure is to ensure that visitors always see the most accurate and high-quality information.

If major changes or new content are involved, additional verification may also be performed.

Example from practice

A company changes its phone number.

After the update, visitors will typically see the new contact information on their next visit.

Expert tip

If you update important information, check your listing after publication to ensure all data is displayed correctly.

Detailed explanation

Many companies today operate at multiple addresses or have branches in different cities. It is important that visitors can quickly determine which location is nearest to them and where they can use your services.

Presenting multiple business locations enables clearer organization of information and a better user experience. Visitors can find the right address, contact details, and other important information more quickly.

If your company operates at multiple locations, we recommend that the information for each branch is always up to date.

Example from practice

A company has its headquarters in Ljubljana, with branches in Celje and Koper.

A visitor from the Primorska region can quickly find the Koper branch and check its contact details, instead of having to search for information about the entire company.

Expert tip

If an individual branch has different business hours, phone number, or service offering, we recommend that this information is clearly stated.

Detailed explanation

Visitors often look for direct contact with the person responsible for a specific area. Instead of one general contact, you can present multiple contact persons, which facilitates communication and saves time.

For example:

• sales,
• service,
• support,
• accounting,
• reservations,
• management.

This way, visitors can reach the right person more quickly.

Example from practice

A construction company has separate contacts for:

• quotes,
• project execution,
• service.

A customer can directly contact the responsible person without additional redirecting.

Expert tip

Only publish contacts of people who actually communicate with customers, and update them regularly.

Detailed explanation

Visual presentation is one of the most important elements of modern online presence. Quality photos often say more than a long description.

You can present, for example:

• company premises,
• products,
• completed services,
• references,
• team,
• vehicle fleet,
• production,
• other content that helps visitors better understand your business.

If the package also allows other presentation elements, we recommend using them for the most comprehensive presentation possible.

Example from practice

A kitchen manufacturing company publishes photos of their completed projects.

Visitors can form an impression of the quality of workmanship and the company's style even before the first contact.

Expert tip

Always use quality, current, and authentic photos of your company. Photos of actual projects typically generate more trust than generic images.

Detailed explanation

Photos play an important role in presenting a company, but their quantity is not the most important factor—quality is.

We recommend selecting photos that best represent:

• your services,
• products,
• references,
• business premises,
• team,
• work process.

A smaller number of quality photos usually creates a better impression than a large quantity of similar images.

Example from practice

Instead of twenty nearly identical bathroom photos, it's better to publish ten different projects that showcase the breadth of your offering.

Expert tip

Refresh your gallery occasionally with new photos. This way, visitors see that the company is actively operating.

Detailed explanation

A company evolves over time. You add new services, organize events, prepare promotions, or introduce new products.

Publishing current content allows visitors to see that the company is actively operating and regularly communicating with its customers.

You can publish, for example:

• special offers,
• seasonal promotions,
• new services,
• new products,
• important announcements,
• events,
• other current information.

Example from practice

A wellness center presents a summer promotion for massages.

Visitors who view the company profile immediately notice the current offer and can make a reservation decision more quickly.

Expert tip

Instead of one large promotion per year, it is often more effective to publish several smaller current news items throughout the year. Fresh content shows visitors that the company is actively operating.

Detailed explanation

Google displays various types of results to users, such as company websites, business directories, local results, maps, photos, and other useful content.

If your company has a quality listing on Info-Slovenija.si in addition to its own website, there is an additional possibility that this listing will be shown to the user.

This means an extra opportunity for a visit, viewing your offer, or direct contact.

The display of results is influenced by numerous factors, including content quality, search query, user location, and Google's algorithms. Therefore, specific rankings cannot be guaranteed.

Example from practice

A company manufactures custom kitchens.

A user enters into Google:

custom kitchens Ljubljana

Google may display:

• the company's website,
• the company's listing on Info-Slovenija.si,
• Google Business profile,
• other relevant results.

If the company is present on multiple quality websites, the user has more opportunities to notice it.

Expert tip

The best results are typically achieved by companies that build their online presence long-term. In addition to a quality website, they also maintain well-organized listings on trusted websites, regularly update content, and ensure accurate and up-to-date information.

Detailed explanation

Years ago, it was often enough for a business to have one website.

Today, users verify information in different places:

• Google,
• business directories,
• Google Business profile,
• social networks,
• maps,
• specialized portals,
• recommendations.

Each quality presentation represents an additional opportunity for users to discover your business.

Presence on multiple websites doesn't mean duplicating content, but rather creating multiple touchpoints between the business and potential customers.

Example from practice

A user is looking for a car repair shop.

First they see the website.

Then they open the listing on Info-Slovenija.si.

Only then do they call.

This is a very common decision-making process today.

Expert tip

Think of online presence as a network of information, not as a single website. Multiple quality and coordinated presentations can improve business visibility.

Detailed explanation

If a company has its own website, it makes sense for it to be linked to the listing on Info-Slovenija.si.

This way, after viewing basic information, a visitor can continue to the company's website with one click, where they can obtain more detailed information.

The presence of links between quality online presentations is a common part of modern business online presence. However, the impact of an individual link on search engine rankings always depends on numerous factors and cannot be determined in advance.

Example from practice

A visitor first finds the company listing on Info-Slovenija.si.

After viewing the photos, they click on the link to the website, where they submit an inquiry.

Expert tip

If you have a website, always add a link to it. This allows visitors easy access to more detailed information about your company.

Detailed explanation

Many smaller businesses, tradespeople, and local providers do not yet have their own website.

This does not mean that users cannot find them.

If the presentation includes:

• description of services,
• contact information,
• photographs,
• location,
• business hours,

the visitor can make a decision to contact you based on this information alone.

Of course, having your own website allows for a more detailed presentation of the company and represents an important part of your digital presence in the long term.

Example from practice

A plumber does not have a website.

However, they have a quality presentation on Info-Slovenija.si.

A user finds the phone number and calls them directly from the listing.

Expert tip

If you do not yet have a website, make your presentation as complete as possible. As your business grows, we also recommend creating your own website.

Detailed explanation

Every user searches for information somewhat differently.

Someone enters the company name.

Another searches for a service.

A third looks for a provider in their area.

A fourth clicks on a link recommended by an acquaintance.

Therefore, it's not just one website that matters, but the entire digital presence of the business.

The more quality representation a business has across various relevant places, the more opportunities it has to be noticed by potential customers.

Example from practice

Someone needs a tiler.

They type into Google:

tiler Kranj

First, they open the listing on Info-Slovenija.si.

They review the photos.

Then they click on the company's website.

Finally, they make a call.

The entire decision takes just a few minutes.

Expert tip

Make sure your contact details, business description, photos, and other information are consistent across all websites where your business is listed.

Detailed explanation

Statistics provide insight into how visitors use your listing.

Depending on the system's functionality, you can track various data, for example:

• number of listing views
• number of clicks on contact details
• clicks on website

other available statistical data.

This data helps you assess how often users reach your listing and whether they establish contact through it.

Statistics themselves do not mean sales, but they represent an important indicator of interest.

Example from practice

A company notices that the number of clicks on their phone number increased after adding new photos and updating their service description.

This shows that the listing has become more interesting to visitors.

Expert tip

Monitor statistics over a longer period of time. A single week usually doesn't tell you much, but multi-month trends often reveal the development of interest in your business.

Detailed explanation

When a user visits your listing, they can perform various actions.

For example:

• click on a phone number
• open a website
• click on an email address
• use other contact options.

Each such click means that the visitor did not just view the listing, but showed additional interest in your business.

This does not necessarily mean they will become a customer, but it is an important indicator of interest.

Example from practice

A business listing has 800 views.

Of these, 120 visitors clicked on the phone number.

This means that a significant portion of visitors wanted to establish contact or obtain more information.

Expert tip

If you notice many views but few clicks, consider improving your photos, service descriptions, or contact information.

Detailed explanation

A listing view means a user visited your page.

A click means something attracted them enough that they wanted to learn more or get in touch.

For example:

• click on phone number
• click on website
• click on email address
• other contact options.

Therefore, clicks are often a better indicator of interest than just the number of views.

Example from practice

Listing A:

3,000 views

50 clicks

Listing B:

1,200 views

220 clicks

Although the second listing has fewer views, it was much more successful at motivating visitors to take action.

Expert tip

Don't focus only on how many people see you. Even more important is how many take the next step.

Detailed explanation

The success of an online presence cannot be assessed with just one number.

It is important to monitor several factors together:

• listing views
• clicks on contact details
• phone calls
• received inquiries
• website visits
• new customers
• long-term trends.

Many businesses find that potential customers made their first contact through the listing, and then sought additional information on the website or through other channels.

Example from practice

A company receives a new inquiry.

During the conversation, the customer typically says "I found you on the website," which may also mean on Info-Slovenija.si.

This path to a new customer is very common today.

Expert tip

Occasionally ask new customers what convinced them to call. This will help you better understand what matters to customers.

Always view statistics as part of the bigger picture. A single number by itself doesn't tell you much, but the combination of views, clicks, inquiries, and actual deals can help you better understand how potential customers discover your business and where opportunities for improvement lie.

Detailed explanation

Company information changes over time. Phone numbers, business hours, service offerings, photos, or contact persons may change.

That's why it's important that you can manage your listing yourself.

After logging into your user account, you have access to the features enabled by your package. This allows you to update information whenever you need it, without waiting for the next publication or listing renewal.

Regular updates ensure that visitors always see accurate information about your company.

Example from practice

A company changes its business hours during the summer.

The owner logs into their user account, updates the schedule, and visitors see the current information on their next visit.

Expert tip

We recommend reviewing your listing at least a few times a year and checking:

• contact information,
• business hours,
• service descriptions,
• photos,
• links to your website and social media.

Small updates often make a better impression than a listing that remains unchanged for several years.

Detailed explanation

A forgotten password is a common situation, which is why the account recovery process is simple.

After confirming your identity, you can set a new password and regain access to your listing.

We recommend using a secure password that you don't use for other services.

Example from practice

A company director wants to update photos after a year but doesn't remember the password.

With a few steps, they recover access and can continue editing the listing.

Expert tip

If multiple people edit the listing, we recommend that the company keeps a record of access credentials and ensures that information is always updated when staff changes occur.

Detailed explanation

In larger companies, different employees often manage the presentation.

For example:

• marketing,
• sales,
• secretariat,
• management,
• external agency.

It is important that everyone has access to current information and that changes are implemented in a coordinated manner.

This way you avoid outdated data or duplicate content.

Example from practice

The sales department adds new services.

Marketing updates photographs.

The director checks contact details.

Together they ensure that the presentation remains high-quality and up-to-date.

Expert tip

We recommend designating one responsible person who periodically reviews the entire presentation and ensures consistency of all information.

Detailed explanation

Companies often change over the years:

• name,
• legal form,
• logo,
• brand,
• service offering.

It is important that the data in the listing is aligned with the actual state.

Correct data reduces the possibility of misunderstandings and increases visitor trust.

Example from practice

A company changes its name from "ABC d.o.o." to "ABC Digital d.o.o.".

After updating the listing, visitors see the new name and current logo.

Expert tip

When major company changes occur, we recommend reviewing the entire listing, not just changing the name.

Detailed explanation

Contact details are among the most important information in your listing.

If your company changes:

• address,
• phone number,
• email address,
• business hours,

it is recommended that you update the information as soon as possible.

This helps prevent potential customers from calling old numbers or visiting the wrong address.

Example from practice

A company moves to new business premises.

After updating the listing, visitors immediately see the new address and correct location.

Expert tip

When changing contact details, we recommend updating the same information on other websites where your company is listed. Consistent information increases user trust and reduces the possibility of confusion.

Detailed explanation

A quality online presentation is not a one-time service.

It requires constant care for its operation.

Among other things, it is necessary to ensure:

• development of new functionalities,
• technical maintenance,
• system security,
• updates,
• operation of server infrastructure,
• user experience improvements,
• user support,
• resolution of any errors.

The portal evolves together with the internet and business needs, therefore it requires constant work.

The payment thus represents not only the company listing, but also continuous care for its operation and development.

Example from practice

A company uses its presentation for several years.

During this time, the portal develops, gains new functionalities, improves operating speed and adapts to changes in web technologies, while the user continues to use their presentation.

Expert tip

View your online presentation as a long-term investment in the company's digital presence and not as a one-time expense.

Detailed explanation

Digital services evolve over time.

For the portal to remain modern, secure, and reliable, it is necessary to regularly perform:

• technical updates,
• security improvements,
• development of new features,
• adaptation to changes on the web,
• user support.

The subscription model ensures that the service is continuously improved and remains useful in the future.

Example from practice

A company uses the listing for several years.

During this time, the portal is updated, new presentation options are added, and the user experience is improved, without the company having to order a completely new listing each time.

Expert tip

Online presence is not a one-year project. Long-term maintenance typically brings more benefits than occasional one-time activities.

Detailed explanation

The billing method depends on who prepares the company listing.

If you create the listing yourself

If you register and prepare the company listing yourself, the service is typically billed in advance for the period of use. After this period expires, you can decide whether to continue using the service.

If Info-Slovenija.si prepares the listing

If the technical team prepares the listing, the first invoice covers the service of creating and preparing the listing. The listing is then active throughout the first year of use, and after this period expires, the service usage is billed for the past period.

This billing method separates the one-time service of preparing the listing from ongoing use and maintenance.

Example from practice

Example 1 -- you create the listing yourself

A company registers, prepares the listing themselves, and selects a package. The invoice is issued for the selected period of service use.

Example 2 -- Info-Slovenija.si creates the listing

A company orders the creation of a listing. The first invoice includes the creation of the listing. After one year of use, the company receives an invoice for the past period.

Expert tip

If you are unsure which model was used to create your listing, we are happy to help you verify the details and explain the billing method.

Detailed explanation

Many businesses want to plan their online presence long-term.

Multi-year subscriptions offer several advantages:

• less administration,
• less concern about annual renewals,
• longer-term planning,
• possibility of special benefits depending on the current offer.

Details depend on current terms and offers.

Example from practice

A company decides on a multi-year subscription.

Instead of handling administration every year, they have a longer period without additional procedures and can focus their attention on business development.

Expert tip

If you know you want to build your online presence long-term, a multi-year subscription is often a sensible choice.

Detailed explanation

Companies that plan their presence long-term often choose a multi-year subscription.

Its advantages may include:

• fewer administrative procedures,
• less concern about annual renewals,
• more stable cost planning,
• possibility of more favorable terms.

The terms of individual offers may vary, so we recommend checking the currently available options.

Example from practice

A company chooses a five-year subscription.

In the following years, it can focus on business development while its listing remains active and accessible to users.

Expert tip

If you are developing your business long-term, it makes sense to plan your online presence with the same time horizon.

Detailed explanation

Companies evolve over the years.

They add new services, expand their offerings, renovate their premises, acquire new references, and use more modern photographs.

If the presentation remains unchanged for several years, it often no longer reflects the actual state of the company.

The **Optimization+** service includes a professional review of the presentation and its update.

Depending on needs, it may include:

• improvement of the company description,
• review of content structure,
• update of photographs,
• organization of categories,
• review of contact information,
• improvement of presentation clarity,
• other improvements based on the state of the presentation.

The goal is not simply to add more text, but to provide visitors with a better user experience.

Example from practice

A company prepared its presentation six years ago.

Since then, it has renovated its business premises, expanded its offerings, and completed numerous new projects.

After the Optimization+ service, the presentation better reflects the actual state of the company.

Expert tip

Your company presentation should grow together with your company. If you have made progress in recent years, your online presentation should reflect that as well.

Detailed explanation

A company listing is not a document you prepare once and then forget about.

Every year, the following can change:

• services,
• products,
• employees,
• business hours,
• contact information,
• references,
• photos,
• website.

If you don't reflect these changes in your online listing, visitors will receive outdated information.

An updated listing shows that the company is actively operating and takes care of its online presence.

Example from practice

Five years ago, a company primarily performed electrical installations.

Today, it also offers solar power systems and charging stations for electric vehicles.

If the listing is not updated, visitors won't even notice these services.

Expert tip

We recommend reviewing your listing at least once a year. Even minor updates can significantly improve the quality of your listing.

Detailed explanation

People perceive information visually first.

Before reading the company description, many visitors look at the photos.

Photos help present:

• quality of execution,
• business premises,
• products,
• services,
• team,
• references.

Current photos allow visitors better insight into your company.

Example from practice

A restaurant replaces old food photos with new professional photographs.

Visitors get a sense of the offering and quality more quickly.

Expert tip

Use photos of the actual company, not generic images from online libraries. Authentic photos create more trust.

Detailed explanation

Many companies have presentations with very brief descriptions.

For example:

"We provide all types of services."

Such a description tells the visitor almost nothing.

It is much more useful to present:

• main activities,
• company specialties,
• years of experience,
• area of operation,
• advantages for customers.

A clear description helps users quickly understand the company's offering.

Example from practice

Instead of:

"We are involved in construction."

The presentation explains:

"We carry out apartment renovations, bathroom refurbishments, facades, and finishing construction work in the Gorenjska region."

Such a description presents the company's activities to the visitor much more quickly.

Expert tip

Write for people. The text should be clear, understandable, and answer the questions your potential customers have.

Detailed explanation

Many entrepreneurs know their business well but find it difficult to prepare quality web presentations.

We can help you with content preparation by:

• preparing company descriptions,
• presenting services,
• organizing text structure,
• optimizing content for better readability,
• preparing titles and subtitles,
• reviewing photographs,
• comprehensive presentation redesign.

Our goal is not to write as much text as possible, but to prepare a presentation that clearly presents your company to visitors.

Example from practice

An entrepreneur sends us some basic information.

Based on this, we prepare a clear presentation that better showcases their services and company.

Expert tip

We create the best presentation together. You know your company best, and we ensure that the information is presented clearly, transparently, and professionally.

Detailed explanation

A company evolves over time.

You add new services, hire new employees, renovate business premises, purchase new equipment, or complete important projects.

If a listing remains unchanged for several years, it often no longer reflects the actual state of the company.

An update doesn't always mean a complete overhaul. Often, minor improvements are sufficient, such as:

• new photographs,
• updated service descriptions,
• new references,
• change in business hours,
• new contact details,
• link to a redesigned website,
• added new activities.

Small changes over time keep the listing current and give visitors the sense that the company is actively operating.

When do we recommend an update?

It's advisable to review your listing with every significant event, for example:

• change of phone number,
• change of address,
• new logo or corporate identity,
• website redesign,
• introduction of new services or products,
• opening of a new branch,
• completion of major projects,
• acquisition of important references,
• change in business hours,
• change of contact persons.

Even if nothing major has occurred, we recommend an annual review of your listing.

Example from practice

A company presented its activities four years ago.

Today it has:

• more employees,
• new machinery,
• more modern business premises,
• several hundred successfully completed projects.

If the listing remains unchanged, visitors won't see this development.

After an update, the listing much better reflects the actual image of the company.

Why are regular updates important?

An updated listing:

• displays current information,
• reduces the possibility of incorrect contacts,
• presents new services,
• displays new references,
• creates a more professional first impression,
• makes it easier for visitors to decide to get in touch.

The listing thus grows together with the company.

Expert tip

Think of your online listing as your company's storefront.

If a storefront in a physical store remained completely unchanged for several years, visitors would quickly get the impression that the company isn't developing.

The same applies to an online listing.

Detailed explanation

Every business builds its online presence gradually.

In addition to its own website, important parts of this presence can also include:

• business directories,
• Google profile,
• social networks,
• specialized portals,
• other online resources.

Each of these listings represents an additional opportunity for a potential customer to discover your business.

When you delete a listing, you remove one of these opportunities.

This does not mean that the business can no longer be found, but it does mean that users on Info-Slovenija.si will no longer have access to the information that was published there.

If the listing has been part of your online presence for several years, it may have become over time one of the online touchpoints where users got to know you.

What changes with deletion?

After deletion, visitors can no longer access:

• the business listing,
• the description of activities,
• photos,
• contact information,
• the link to the website,
• other information that was part of the listing.

If someone used Info-Slovenija.si as a starting point to search for your business, they will no longer find that information there.

Example from practice

A business has a website and a listing on Info-Slovenija.si.

Some users find the business directly through the website, while others find it through the listing in the business directory.

After deleting the listing, one of these paths disappears.

The business is still present online, but it is no longer represented in one of the places where users could previously find it.

Is deletion always the best decision?

Not necessarily.

If the business:

• is still operating,
• wants to acquire new customers,
• wants to maintain its online presence,

it is often more sensible to update the listing rather than remove it.

Deletion is usually appropriate when a business ceases operations or when it truly no longer wishes to use the listing.

Expert tip

Before making a final decision, ask yourself:

• Is the business still operating?
• Do I want potential customers to find me through Info-Slovenija.si as well?
• Is the problem with the listing itself or just with outdated information?

If the problem is only outdated information, updating is often a faster and more beneficial long-term solution than deletion.

Detailed explanation

When a user is looking for a specific service or company, they want to access important information quickly.

Info-Slovenija.si brings together company presentations in one place and allows visitors to overview providers of various activities.

Companies can present:

• their services,
• contact information,
• photos,
• business hours,
• location,
• website link,
• other important information.

The portal's goal is to facilitate the first contact between a company and a potential customer.

Example from practice

A user is looking for a dentist in their area.

Instead of visiting numerous different websites, they can first compare basic information and then choose the provider that best suits their needs.

Expert tip

The most valuable presentation is one that quickly answers the visitor's questions: who you are, what you offer, and how they can contact you.

Detailed explanation

The portal brings together companies of different sizes and industries.

Since the data is regularly updated, the exact number of listings is not constant.

More important than the total number is that users can find companies by:

• industry,
• location,
• categories,
• other search criteria.

Example from practice

A visitor is looking for a car mechanic in their region.

The portal displays providers from the selected industry, allowing them to compare their listings.

Expert tip

Don't focus solely on the number of companies, but rather on the quality of your listing.

Detailed explanation

In the digital world, technologies change rapidly.

The portal has adapted over the years to:

• new search methods,
• modern web technologies,
• mobile devices,
• changes in user habits,
• development of new functionalities,
• and of course artificial intelligence and machine-readable technology,...

Long-term operation also means extensive experience in developing web presentations for businesses.

Example from practice

A business presentation created years ago can be updated and grow over time alongside the business.

Expert tip

Long-term presence is important primarily because it enables continuous service development and adaptation to modern needs.

Detailed explanation

The company knows its business best.

Therefore, it is important that you can, as needed:

• update information,
• add new photos,
• change the description,
• edit contact information,
• adapt the listing to the company's development.

This way, the listing always remains aligned with the actual situation.

Example from practice

A company introduces a new service.

Instead of waiting for a major overhaul, the listing can be promptly updated with new information.

Expert tip

We recommend reviewing your listing at least once a year, even if there have been no major changes.

Detailed explanation

Every modern web system must ensure:

• secure operation,
• technical updates,
• protection of user accounts,
• system stability,
• regular maintenance.

Security is not a one-time task, but a continuous process of monitoring, updating, and improving.

Example from practice

When new security requirements or technological changes arise, the system is updated accordingly to remain reliable and safe for use.

Expert tip

Users can also contribute to security by using strong passwords, taking care of their access credentials, and regularly reviewing their user account.

Detailed explanation

Google wants to show users helpful and trustworthy information.

Therefore, when evaluating content, it considers numerous factors, including:

• content quality,
• data timeliness,
• user experience,
• relevance to search queries,
• information reliability.

A well-maintained business directory with accurate data can represent a useful source of information for users. However, the quality of listings is most important, not just their quantity.

Expert tip

Make sure that your company's information is consistent across all important websites. Consistent data makes it easier for users to find information and contributes to greater trust.

Detailed explanation

While it used to be enough for a company to have a good website, today this is no longer always the only source of information.

When a user asks artificial intelligence:

*"Recommend a carpenter in Ljubljana."*

or

*"Which company makes custom kitchens?"*

The AI system typically does not check just one website.

Instead, it compares information from various publicly available sources, such as:

• the company's official website,
• Google Business profile,
• info-slovenija.si,...
• publicly available business data,
• news,
• other trustworthy online sources.

Its goal is to verify whether different sources are talking about the same company and whether key information matches.

What does a company's digital footprint mean?

Imagine that your company is a puzzle.

Each publicly available representation is one piece of that puzzle.

For example:

• your website,
• Google Business profile,
• listing on Info-Slovenija.si,
• LinkedIn,
• Facebook,
• industry portals,
• media publications,
• public business registers.

Each of these sources contains part of the information about your company.

When information is coordinated, a clear and credible digital image of the company emerges.

How does AI verify information?

Modern AI systems attempt to reduce the possibility of incorrect answers.

Therefore, they check:

• whether the company name matches,
• whether the address is the same,
• whether contact details are consistent,
• whether the business activity is described identically,
• whether the company appears on multiple relevant websites,
• whether the information is current.

If different publicly available sources display the same information, systems have more reasons to assess it as reliable.

However, this does not mean that AI will always use a specific source or that it will always mention the company in its response.

Where does Info-Slovenija.si have its role?

Info-Slovenija.si is one of the publicly available sources where a company presents its basic information.

If the listing is well-prepared and contains:

• the exact company name,
• correct contact details,
• description of activities,
• photographs,
• link to the official website,
• other important information,

it contributes to making the company's digital image more comprehensive.

Its greatest value is not in replacing the company's website, but in complementing it as part of a broader online presence.

The listing on Info-Slovenija.si thus represents one of the public touchpoints where users -- and also systems that process publicly available information -- can find data about the company.

Why is it important that data is consistent?

Imagine the following situation.

On info-slovenija.si it says:

ABC d.o.o. Ljubljana.

On the website it says:

ABC d.o.o.

On the Google Business profile:

ABC Digital.

On Facebook:

ABC Servis.

If phone numbers, addresses, or business descriptions also differ, it becomes difficult for both users and various digital systems to determine whether it is the same company.

When data is consistent, the company appears more transparent and professional.

Example from practice

A company has:

• a modern website,
• a listing on Info-Slovenija.si,
• a Google Business profile,
• social media profiles,
• uniform contact details in all places.

A potential customer can verify the same information across different websites.

Such consistency increases user trust and contributes to a clearer digital identity of the company.

Expert tip

Don't just think about one website anymore.

Think about the **company's digital ecosystem**.

Every quality public listing -- website, Info-Slovenija.si, Google Business profile, and other relevant sources -- represents part of the complete picture of your company.

They create the greatest value when information is consistent, up-to-date, and well-presented across all platforms.

Detailed explanation

For many years, the internet was very simple.

A user would open Google.

Type in:

electrician Ljubljana

Then click on a few links and compare businesses themselves.

Today, the process is often different.

More and more users are asking:

*Who provides electrical installations in Ljubljana?*

or

*Recommend a company for custom kitchen design.*

Instead of a list of links, users often receive a ready-made answer.

This means that businesses are no longer just competing for a click to their website, but also to ensure their information is clear, consistent, and of sufficient quality for modern systems to use when formulating answers.

Example from practice

A few years ago, a user would open ten websites.

Today, they might first ask artificial intelligence.

Only then do they visit one or two businesses they want to learn more about.

Expert tip

Don't create content just for search engines.

Create it primarily for people.

It's quality information that can be understood by both visitors and modern search engines and AI systems.

Detailed explanation

Companies often look for a secret recipe for better visibility.

In reality, AI systems best understand companies that have:

• clearly presented activities,
• a quality website,
• consistent contact information,
• presence on trustworthy public platforms,
• regularly updated information.

This helps the company create a clear digital footprint.

What do we recommend?

Ensure:

• a modern website,
• a profile on Info-Slovenija.si,
• a Google Business profile,
• consistent data across all important platforms,
• quality photographs,
• regular updates.

This is not just preparation for artificial intelligence, but also for a better user experience.

Example from practice

A company has the same contact information on its website, Google Business profile, and Info-Slovenija.si.

When a user or AI system compares information, they find consistent data.

Expert tip

Don't think about how to outsmart AI.

Think about how to best present your company to people.

Detailed explanation

While SEO is primarily aimed at improving visibility in traditional search engines, GEO focuses on presenting information clearly and in a structured way so that artificial intelligence systems can also understand it effectively.

This includes:

• clear answers to questions,
• logical content structure,
• consistent data,
• quality service descriptions,
• clearly organized information.

GEO is not a replacement for SEO, but rather an enhancement.

Companies will continue to need quality websites in the future, but the difference will be that information must be understandable to both people and AI systems.

Example from practice

Instead of a general statement:

"We offer quality services."

it is much more useful for users and AI:

"We perform bathroom renovations, ceramic tile installation, and apartment adaptations in the Gorenjska region."

Expert tip

Answer your customers' questions.

Questions and clear answers are becoming one of the most important forms of content.

Detailed explanation

Many companies want quick results.

However, online presence is not a one-time action.

It is similar to a company's reputation.

It is built over years.

Each:

• new photograph,
• new reference,
• new service,
• updated description,
• quality presentation,

represents a new piece in the mosaic of a company's digital identity.

This benefits both users and systems that collect publicly available information.

Example from practice

A company regularly updates its website, presentation on Info-Slovenija.si, and Google Business profile for ten years.

Visitors always find current information over time, and the company maintains a consistent digital image.

Expert tip

Don't invest only in advertising.

Also invest in your digital infrastructure.

Well-organized information remains useful even when advertising campaigns end.

Detailed explanation

The way of searching is changing.

Instead of:

carpenter Ljubljana

users are increasingly asking:

*Who makes modern custom kitchens in Ljubljana?*

or

*Which company has good references for staircase construction?*

AI systems try to answer as directly as possible.

This means that businesses with clearly presented services, quality descriptions, and consistent information will be better prepared for future search methods.

Example from practice

Today, a user visits multiple websites.

In the future, they will often first receive a summary from various sources and only then visit the business that interests them most.

Expert tip

Build your presentations to answer people's questions.

If your business is clearly presented, your information will be easier to understand for both visitors and modern AI systems.

End of chapter

The internet is changing.

Once it was enough for a business to have a website.

Today it is important to have a **comprehensive digital presence**.

Tomorrow it will likely be even more important that information about a business is:

• high-quality,
• up-to-date,
• mutually consistent,
• understandable to people,
• understandable to artificial intelligence as well.

That is why we recommend that businesses build their online presence for the long term.

A website, presentation on Info-Slovenija.si, Google Business profile, and other trustworthy public sources together create a company's digital ecosystem.

Each of these elements has its own role. Together, they help users find the right information faster and present the business in a clear and professional manner.

GLOSSARY OF MODERN ONLINE PRESENCE

Why did we prepare this glossary?

The world of digital business is changing rapidly. Terms such as SEO, GEO, artificial intelligence, user experience, or digital footprint have become part of everyday conversations about businesses' online presence.

The purpose of this glossary is to explain the most important terms to entrepreneurs in an understandable way, without complicated technical language.

SEO (Search Engine Optimization)

What does it mean?

SEO means optimizing web content for search engines.

Its goal is to help search engines understand the content of a website and display it to users when they search for information about a specific topic or service.

SEO includes:

• quality content,
• clear structure,
• website speed,
• user experience,
• technical organization,
• numerous other factors.

GEO (Generative Engine Optimization)

What does it mean?

GEO means optimizing content for artificial intelligence systems.

Its goal is to prepare information so that AI systems can more easily understand and use it when formulating answers.

For GEO, what matters is:

• clear writing,
• answers to questions,
• logical structure,
• consistent data,
• quality business presentation.

AI search engines

What does it mean?

AI search engines use artificial intelligence to prepare answers to users' questions.

Instead of a long list of links, they often prepare a summary of information from multiple publicly available sources.

Examples include ChatGPT Search, Perplexity, Gemini, and Copilot.

Digital footprint of a business

What does it mean?

A digital footprint represents the entire public image of a business on the internet.

It consists of, for example:

• website,
• presentation on Info-Slovenija.si,
• Google Business profile,
• social networks,
• business directories,
• industry portals,
• media publications,
• other publicly available sources.

More quality and mutually consistent information creates a clearer digital identity for the business.

Google Business profile

What does it mean?

Google Business profile is a free business presentation in Google services.

It enables display of:

• location,
• business hours,
• contact information,
• photos,
• user reviews.

Together with a website and presentation on Info-Slovenija.si, it represents an important part of a business's digital presence.

Structured data

What does it mean?

Structured data is information written in a standardized format that helps search engines understand the content of a website.

For example:

• business name,
• address,
• phone number,
• business hours,
• services.

Properly structured data improves content understanding, but does not by itself guarantee better rankings.

User experience (UX)

What does it mean?

User experience describes how easily a visitor uses a website or presentation.

Good user experience means:

• fast loading,
• clear structure,
• easy navigation,
• clear information,
• quick ability to establish contact.

Conversion

What does it mean?

Conversion is the action you want to achieve with a visitor.

This can be:

• a phone call,
• a sent inquiry,
• a reservation,
• a purchase,
• a submitted form,
• a visit to a business location.

Views alone are not yet the goal.

The goal is for the visitor to take the next step.

Local SEO

What does it mean?

Local SEO means optimization for searches related to a specific location.

For example:

hairdresser Maribor

car service Koper

carpenter Novo mesto

For local search, the most important factors are correct contact information, location, and quality business presentation.

Digital authority

What does it mean?

Digital authority describes how recognizable and credible a business operates on the internet.

This is influenced by numerous factors, including:

• content quality,
• expertise,
• information consistency,
• long-term presence,
• business reputation.

There is no single number or rating that determines digital authority.

Business directory

What does it mean?

A business directory is a website where businesses are presented in a clear manner.

It enables users to search for businesses by:

• activity,
• location,
• categories,
• other criteria.

Modern business directories often also include photos, descriptions, contact information, maps, and links to websites.

Online presentation

What does it mean?

An online presentation is a publicly accessible presentation of a business on the internet.

It can be part of:

• a website,
• a business directory,
• a Google Business profile,
• another online system.

Its purpose is to present the business to visitors and enable contact establishment.

Digital ecosystem of a business

What does it mean?

A digital ecosystem represents the totality of all online locations where a business is present.

This can include:

• website,
• Info-Slovenija.si,
• Google Business profile,
• social networks,
• industry portals,
• media publications,
• other publicly available sources.

Each element contributes its part to business recognition. Together, they form a comprehensive digital image.

Conclusion

The internet is constantly evolving. Technologies, search methods, and user expectations are changing.

Regardless of whether a potential customer searches for a business through Google, artificial intelligence, a business directory, or a recommendation, the goal remains the same -- to quickly find accurate, clear, and trustworthy information.

Therefore, long-term care for a quality online presence is one of the most important investments of a modern business.

Detailed explanation

Every business receives similar questions every day.

For example:

• What are your business hours?
• Do you offer a free consultation?
• Which area do you serve?
• How long does implementation take?
• How does ordering work?
• Is advance booking required?

If you answer these questions directly on your listing, visitors can find information faster and make contact decisions more easily.

Q&A saves time for both the business and potential customers.

Who reads questions and answers?

First and foremost, people read them.

Before calling a business, they often want to know:

• whether the business offers the service they're looking for,
• how the collaboration works,
• whether they operate in their area,
• what the basic terms are.

If they find the answer immediately, additional clarification by phone or email is often unnecessary.

A well-prepared Q&A improves user experience and reduces the number of repetitive questions.

Why are questions important for search engines?

Search engines try to understand what each listing is about.

Questions and answers are a natural form of content, as they directly explain services, processes, and business specifics.

If answers are clear, professional, and useful, they help search engines better understand the listing's content.

They don't guarantee higher rankings by themselves, but they do contribute to better content comprehension.

Why are questions important for artificial intelligence?

Modern AI systems attempt to answer user questions.

When a business prepares clear questions and quality answers, it creates content that is transparent and logically structured.

This format primarily benefits people, while also being easier to understand for systems that analyze publicly available information.

This doesn't mean artificial intelligence will always use these exact questions or answers, but it does mean the business presents its information in a way that is clear and understandable.

Which questions make sense to add?

It's best to answer the questions customers ask most frequently.

For example:

• What services do you provide?
• Which area do you serve?
• How does ordering work?
• How quickly can you start work?
• Do you offer a free consultation?
• What are the payment methods?
• How can I contact you?

Such questions help visitors quickly find answers, while reducing the number of repetitive inquiries for the business.

Example from practice

Imagine a company that makes custom kitchens.

Instead of a brief description, it can also answer questions:

Do you make custom kitchens?

Yes, we design each kitchen according to the space and the client's wishes.

Do you offer 3D rendering?

Yes, before production we prepare a 3D visualization so you can envision the final look of the kitchen.

Which area do you serve?

We operate throughout Slovenia.

This way, visitors get key information before making contact.

Expert tip

Don't make up questions.

Open your list of recent phone calls or emails and check what customers ask you most frequently.

If you receive a question multiple times, there's a high probability that other visitors are interested in the answer as well.

Detailed explanation

Booking is done directly with the host, without intermediaries and without waiting for confirmation.

Steps:

• select check-in and check-out dates and number of guests,
• see the itemized price — nights, cleaning, any surcharges, and tourist tax,
• enter guest details and pay by card,
• the booking is confirmed automatically and you receive confirmation with a voucher and calendar invitation.

We hold the dates for you for 20 minutes during payment, so no one else can book them during that time.

Example from practice

A family books an apartment in Bled for four nights. At booking, they see a price of €600 for nights and €42 tourist tax, pay €642, and within a few minutes receive a voucher with the host's address and contact details.

Expert tip

Enter your dates when searching. The price you see without selected dates is the base price — the final price depends on season, length of stay, and number of guests.

Detailed explanation

Payment is processed on the secure page of the payment service provider; we do not see or store your card details.

Payment upon arrival or payment in installments is not possible. Some accommodations require a damage deposit, which is arranged directly between you and the host and is not part of the amount you pay at booking.

The invoice for your stay is issued by the host. For hosts using our fiscal cash register, you will receive it by email; otherwise, it will be handed to you upon arrival or departure.

Example from practice

A guest books a room for two nights. At the time of booking, they pay €180 and pay nothing more upon arrival — unless they arrange additional services separately with the host.

Expert tip

If you are booking for multiple people, enter the correct ages of children. Tourist tax is free for children up to 7 years old, and half-price between 7 and 18 years old, which reduces the final amount.

Detailed explanation

There are four policies:

• **flexible** — free cancellation up to 24 hours before arrival, after which the price of the first night is retained,
• **moderate** — free cancellation up to 5 days before arrival, after which half the price is retained,
• **strict** — free cancellation up to 14 days before arrival, after which the full price is retained,
• **non-refundable** — no refund.

Cleaning and tourist tax are refunded in full in any case. Cancellation is possible at the latest on the day of arrival. The refunded amount is transferred to the same card; it takes a few business days to appear on the statement, depending on the bank.

Example from practice

A guest cancels a reservation with a moderate policy four days before arrival. The accommodation price was €400, cleaning €40, and tax €28. They receive a refund of €200 from the accommodation and the cleaning and tax in full — a total of €268.

Expert tip

Check the cancellation policy before booking, not after. For longer stays in high season, it is often strict, and this is more important in planning than a small difference in price.

Detailed explanation

The reservation page contains the voucher, accommodation and date details, host contact, guest data entry form, and cancellation option.

Arrival instructions, entry code, and Wi-Fi password are displayed three days before arrival and hidden after check-out. We deliberately do not send them by email — emails remain in the inbox for years afterward.

The personal link is valid for 14 days after departure. If you can no longer find it, enter the code (IS-…) and the email address you used for the reservation on the reservation page, and we will send you a new one.

When first opening on a new device, we ask for the date of birth of one of the guests (or send a code to the reservation email address) — the link from the email alone does not prove it is you. After that, we do not ask again on that device for 30 days.

Example from practice

A guest arrives at 22:00 and cannot find the host. On the reservation page on their phone, they have the entry code and instructions on where to leave the car — no need to call.

Expert tip

Save the reservation page to your bookmarks immediately after booking. It works without logging in and is faster than searching for old emails.

Detailed explanation

The platform ensures that the dates are genuinely available, that payment is processed securely, and that refunds in case of cancellation work according to the published policy. The guest's payment remains with the platform until the guest's departure, so refunds are not dependent on whether the host has the funds.

The host is responsible for the condition of the accommodation, cleanliness, equipment, and fulfillment of the description. If something differs significantly from the description upon arrival, first contact the host; if the issue is not resolved, write to us and provide the reservation code.

Example from practice

A guest discovers upon arrival that the pool mentioned in the description is not available. The host does not respond, so the guest writes to support with the reservation code and photographs — we review the case and facilitate a refund if necessary.

Expert tip

Document everything important immediately — a photograph taken upon arrival is worth more in dispute resolution than a description a week later.

Detailed explanation

The booking page contains guests' personal data, arrival instructions, entry code and the option to cancel. The random token in the link is long and impossible to guess, but it only proves that someone once had the email — not that it's you. That's why we ask for one more thing that isn't in that email.

Any guest's date of birth from the booking is valid, not necessarily the first one. You enter it exactly as it was provided when making the reservation.

Once you confirm, we won't ask you again on the same device for 30 days. On a new phone or computer we'll ask again — that's the point.

Payment is the only exception: if the booking hasn't been paid yet, you can pay even without answering, because we don't want to leave you without accommodation because of a date you can't remember.

We only send the code to the email address used to make the booking, and it's valid for 15 minutes. That's precisely why it also works when the link has been forwarded: whoever has the forwarded message cannot receive mail at the original address.

Example from practice

A guest sends the link to a travel companion to view the arrival instructions. The companion must enter the date of birth of one of the guests — if they know it, everything is fine; if not, the booking remains locked.

Expert tip

If you can't confirm the date at all, it's better to request a code than to keep guessing — after five incorrect attempts you have to request a new code.

Detailed explanation

The current commission rate is always displayed in the control panel and when accepting the terms for hosts; it is also recorded upon acceptance.

From the amount paid by the guest, only one item is deducted — **commission**. It is calculated only on the accommodation portion of the price (nights, cleaning, surcharges), never on the tourist tax.

The commission is all-inclusive: the card payment costs charged by the payment service provider are covered by the platform from it. They are not charged to you and are not deducted from the payout, even if the guest pays with a foreign card.

You can see the breakdown of each booking in the control panel, and once a month you receive an invoice for the commission.

Example from practice

A guest pays €642 (€600 accommodation, €42 tax). The commission is calculated only on the €600, while the €42 tax is paid out to the host untouched — they remit it to the municipality.

Expert tip

Since the commission is only calculated on completed bookings, listing accommodation costs nothing. If you're unsure, list and try one season — the only risk is your time preparing the listing.

Detailed explanation

The guest's payment remains with the platform until the guest's departure. This ensures refunds upon cancellation are always possible, regardless of your account balance — this is also why payment is not immediate after booking.

Payment occurs in two steps:

• the platform transfers your share to your payment service provider account on the due date,
• the provider then transfers the funds to your bank account according to their schedule.

You select the payout interval in the dashboard under Payouts. If a transfer fails, we retry it at the next payout; the amount remains recorded and is not lost.

Example from practice

A guest departs on Saturday, the host has weekly payout set. The transfer to their Stripe account is executed on Monday, and to the bank within a few business days after that.

Expert tip

Plan your first payout a week earlier than you expect. The delay applies only to the first transfer — all subsequent ones are significantly faster.

Detailed explanation

RNO is a legal requirement for short-term rentals and without it the listing cannot be submitted for review.

Identity verification is required by the payment service provider as a regulated institution — the same applies on other platforms. You upload the document directly to them; the platform does not see or store it.

Photographs must be at least 1024 pixels wide (we recommend 1600). You can upload up to 24 per accommodation and 12 per individual unit.

The editor has six steps — Basic, Location, Photographs, Units, Rules and Publish — and the draft is saved continuously, so you can interrupt your work at any time.

Example from practice

A host prepares a listing on Saturday evening but does not have an RNO. On Monday they obtain it, enter it and submit the listing for review; the next day the accommodation is visible.

Expert tip

Arrange the RNO first, not last. Everything else can be prepared in one hour, but waiting for the register is the only step that does not depend on you.

Detailed explanation

Before adding, we verify the iCal link and show you how many dates we see in it — this way you immediately know if you've pasted the correct one.

Occupancies imported from other platforms are displayed in the calendar as blocked days. We don't import our own reservations back, so no duplication occurs.

Synchronization is not instant: we check calendars regularly, while other platforms refresh theirs according to their own schedule. For last-minute bookings, a small risk remains that no iCal calendar can completely eliminate.

Example from practice

A host rents out an apartment through Booking for the weekend. At the next synchronization, these days are also blocked on our platform, so guests cannot book them with us anymore.

Expert tip

If you're listing the same unit on three platforms, write down which link belongs to which. When something stops working six months later, that's an hour saved.

Detailed explanation

For payments received through the platform, tax legislation requires fiscal verification of the invoice. If you leave this to us, you need your own dedicated digital certificate and a registered business premises — the Fiscal Cash Register section guides you through the process.

The invoice is issued in your name, with your details and your tax number; the platform is only a software interface.

A separate document is the commission invoice, which the platform issues to you once a month. Since the commission has already been deducted from payouts, there is nothing to pay on it.

Example from practice

A host with the fiscal cash register enabled automatically sends the guest a fiscally verified invoice after departure, and receives a monthly commission invoice for their own accounting.

Expert tip

Consult with your accountant about enabling the fiscal cash register before accepting your first reservation. Correcting already issued documents afterwards is significantly more time-consuming.

Detailed explanation

Temporary withdrawal is right for renovation, vacation or seasonal closure. The accommodation disappears from search and its page no longer opens, so new bookings cannot be made. **Bookings that were made earlier remain valid** — you receive these guests as agreed. When you're ready, republish the accommodation; no re-review is needed.

With permanent removal there are two outcomes, depending on booking history, and the dialog tells you which applies to your accommodation before you confirm.

If the accommodation has never had a booking, it is deleted entirely, along with units; photos remain in your media library.

If it has ever been booked, we cannot delete it. The invoices for these bookings are tax-confirmed with FURS and we must keep them by law, so the accommodation is closed: it disappears from the website and from your list, but past bookings, invoices and payouts remain accessible as before.

Remove an individual unit in the editor, in the Units step. The same rule applies — a unit without bookings is deleted, one already booked is hidden.

Example from practice

An apartment you published last year that had five bookings will be closed upon removal. Guests can no longer find it, but your five invoices and payouts remain in the dashboard.

Expert tip

If you're not completely sure, it's better to just temporarily withdraw the accommodation. You can reverse the withdrawal yourself in a few seconds; closed accommodation cannot be reopened from the dashboard.

Detailed explanation

Guests enter their registration data when they book via the link in the confirmation; anything missing can be completed on arrival at the reservation.

Set up the connection in three steps: log in to ajpes.si/eTurizem with the account you already use to register guests; click "Rights Management", then "Show", select "Edit" for your accommodation facility and "Add reporter" and enter the username **infoslovenija**; finally, confirm this on the eTurizem Connection page in the dashboard.

To manage rights, AJPES requires login with a qualified digital certificate or at level 2 (for example smsPASS). For submitting reports themselves, you do not need a certificate — this is the difference between managing rights and reporting.

The reporter can only submit the guest book for your facility and has no access to your other data in AJPES. You can revoke the right at any time in the same place where you granted it.

Nothing is sent automatically: you trigger each submission yourself, and the AJPES confirmation is saved to the reservation and in the submission list. If the button does not yet appear at the reservation, the eTurizem Connection page will tell you what stage the connection is at.

You can also register guests who booked via Booking, Airbnb or by phone from here: on the Reservations page click "Add external reservation", enter the unit, dates and number of guests, then enter guest data the same way as for reservations from the platform. Payment for such reservations remains with the channel — we only handle guest registration. For such reservations you can also issue an invoice and fiscally verify it — FURS treats payment via Booking or Airbnb as cash business, and the invoice is issued for the full amount paid by the guest, including the portal commission.

You don't have to retype guest data: each guest has a "Scan document" button, with which you photograph the page with the machine-readable zone and the fields fill themselves. Reading takes place in your browser, we do not save the photos. You can also scan live, with the camera over the document. Note: the machine-readable zone does not have diacritics (Škof appears as SKOF), but the guest book should have the name as printed on the document — so add diacritics yourself after scanning.

Example from practice

A guest arrives on Friday at 5 p.m. They entered their data when booking, so at the reservation you simply check the document and click "Send to eTurizem"; the registration is submitted the same evening, well before the 12-hour deadline.

Expert tip

Add the reporter before your first reservation. Adding is a task on the AJPES portal that you don't want to be solving at 10 p.m. when the clock for registration is already ticking.

Detailed explanation

Only the cropped lower half of the document is sent — the printed names and machine-readable zone. The holder's photograph remains on the device and is not sent anywhere; images are not stored anywhere, they are processed immediately and discarded after reading.

We verify what is read using check digits that are part of the record itself: the date of birth and document number are only filled in if the check digit is correct. What we cannot confirm, we leave blank — an empty field that you fill in yourself is safer than incorrect data that no one notices.

The machine-readable zone does not have diacritics (Škof appears in it as SKOF), so we read the name from the printed part of the document and compare it with the record. If they match, the name with diacritics is entered in the field; otherwise we enter the version without them and alert you to complete them according to the document.

First name and surname are separate fields. A middle name belongs with the first name ("Ana Marija" and "Novak"), while a double-barrelled surname remains whole ("Ana" and "Kovač Horvat").

The QR code for the phone is valid for 30 minutes and allows entry of only that one guest. The phone does not show anything about the reservation and logging in is not required; when the phone sends the data, the window on the computer closes automatically.

Example from practice

A guest shows their passport upon arrival. The host scans the QR code on their phone, photographs the page with the photo, and within a few seconds the first name, surname, date of birth, gender, nationality, and document type and number are filled in on the computer.

Expert tip

Place the document on a flat surface and make sure the character lines fill the frame. Scanning is not mandatory and is not a requirement for anything — all fields can be entered manually at any time.

Detailed explanation

The sequence of invoice numbers must be uninterrupted by business premises and device, and an issued invoice cannot be removed from it. This is not our limitation, but a requirement of the legislation.

When the Fiscal Cash Register is switched on, the invoice goes to fiscal verification at FURS the very moment it is issued and receives the ZOI and EOR identifiers. This is also the reason why issuance cannot be reversed.

In the confirmation window before issuance you see the complete breakdown — all line items, tourist tax, total amount and VAT clause. Exactly this breakdown is frozen on the invoice.

You issue a credit note for the same invoice: you enter the reason, and we prepare the document, number it, fiscally verify it if necessary, and you can send it to the guest. A partial credit note is also possible, but together it cannot exceed the amount of the original invoice.

You can also issue an invoice for a reservation that came through Booking or Airbnb and you entered it yourself. For such reservations you enter the amounts, and the invoice is made out for the entire amount paid by the guest; the channel commission is your expense and is not deducted from that amount.

Example from practice

A host issues an invoice and only then notices that they forgot the line item for final cleaning. They cannot correct the invoice: they issue a credit note for the entire amount and then a new, correct invoice.

Expert tip

For reservations from other portals, the most common mistake is not an incorrect amount, but a forgotten line item. In the confirmation window, review the list from top to bottom and ask yourself if anything is missing — correcting after issuance is twice as much work.